Contact Us
Questions about the site, a correction, a partnership idea or a press enquiry all go to one place: info@glenorchyparadisetour.com. This page explains who to write to about what, what to put in the message, and where to take problems the site cannot fix.
Who To Contact For What
Glenorchy Paradise Tour is a comparison site. It covers 14 guided tours from Queenstown to Glenorchy and Paradise and runs none of them. That split decides who handles what. Site questions, corrections, partnership and press enquiries belong with the site. Anything about a booking belongs with the booking platform or the operator named on the booking page.
What To Include In An Email
A short message with three things gets answered fastest:
- The tour name you are asking about, exactly as it appears on the site.
- What you saw: the page you were on and what looked wrong or unclear.
- A return address that works, in case the reply needs more detail than the original question.
What The Site Cannot Do
The site compares tours sold on third-party booking platforms. It has no access to any booking system and no line to any operator's desk. It cannot:
- Change, cancel or move a booking.
- Issue refunds or check a payment.
- Confirm a departure, or say whether a tour is going ahead in the weather or after a road closure.
- Pass a message to a guide or operator.
Where To Take Booking Problems
For anything you have already paid for, contact the booking platform you booked through, or the operator named on the booking page. The operator's own pages carry the day-to-day rules: departure details, pickup points and whether a trip runs. After storms or flooding, the NZTA journey planner and the Queenstown Lakes District Council carry current road status for the Glenorchy-Queenstown Road and Paradise Road. The site cannot confirm either.
The Address
The site's only contact point is email: info@glenorchyparadisetour.com. Please do not send payment details, copies of ID, or booking numbers beyond what a question strictly needs. A tour name and a plain description of the problem are enough.